Free Exchanges + Easy Returns

Shipping Information

You can select shipping options during step one of order checkout. See below for shipping options, estimated timelines and costs. Additional shipping FAQs are provided below.
Free Ground UPS
Your shoes will arrive in 1-3 days, within the continental United States.
2nd Day Air: $10.00
Your shoes will arrive in 2 days, within the continental United States.
Next Day Air: $30.00
The fastest way to get your shoes. Just 1 day in the continental United States. Orders with expedited shipping placed after 2PM EST will ship out the next business day.

Frequently Asked Questions

How much does shipping cost?
All orders have a complimentary shipping. We also provide 2nd Day and Next Day Air at an additional cost.
When will I receive my order?
Your shoes will arrive in 1-3 days, within the continental US. When you enter your shipping address during checkout, each available shipping method will automatically update with estimated delivery dates. Once you select the shipping method and complete your order, the estimated delivery date will be listed in your order confirmation email.

Can I check order status or track shipping?

If you created an account you can check your order status anytime after it's placed in your order history. Tracking information will also be emailed to you when the following morning after the order ships.

How can I cancel my order?

As long as it has not yet been shipped, we can cancel your order—just email use at info@tredagain.com. Or, if in the US, call us at 888-748-9897. However, we try to send orders along quickly, so it is not always possible to cancel your order. Shipping and returns are free, and we will make it simple and easy to make sure you get exactly—and only—what you want.

Returns/Exchanges

We believe our shoes are the best.  However, if you are unhappy with your pair we'll be happy to help you exchange or return for a refund.

To Qualify

  • Shoes must be returned in original brand new condition
  • They must be returned in new/unworn condition with original packaging to qualify (please do not try them out outdoors).
  • Shoes must be returned with all original content & packaging
  • This includes the original shoe box, laces, insoles and tags.
  • You must be able to provide order information
  • We require an order number to process any returns/exchanges.

All new/unworn items are eligible for a return or exchange before 21 days from order shipment.

Tredagain will cover the cost to return or exchange if requested within 21 days from order shipment.

Please note, refunds are exclusive of shipping cost.

How to process an exchange or return

  1. If you wish to return all or part of your order, please click here to use our returns form. To exchange all or part of your order please click here to use our exchanges form.
  2. We will then provide you with a shipping label you may use to send your order back to our warehouse.
  3. When our warehouse accepts your return, we will process the refund for your order, or ship out your exchange.

Still need help?

Our support team hours are from 10am - 9pm CST, 7 days a week. 
We will answer all inquiries as soon as possible. 888-411-9540

Size Guide
Men's Size Conversions Women's Size Conversions Unisex Size Conversions (U.S.)
US Sizes Euro Sizes UK Sizes US Sizes Euro Sizes UK Sizes Women's Sizes Men's Sizes
6 39 5.5 4 35 2 5.5 4
6.5 39 6 4.5 35 2.5 6 4.5
7 40 6.5 5 35-36 3 6.5 5
7.5 40-41 7 5.5 36 3.5 7 5.5
8 41 7.5 6 36-37 4 7.5 6
8.5 41-42 8 6.5 37 4.5 8 6.5
9 42 8.5 7 37-38 5 8.5 7
9.5 42-43 9 7.5 38 5.5 9 7.5
10 43 9.5 8 38-39 6 9.5 8
10.5 43-44 10 8.5 39 6.5 10 8.5
11 44 10.5 9 39-40 7 10.5 9
11.5 44-45 11 9.5 40 7.5 11 9.5
12 45 11.5 10 40-41 8 11.5 10
13 46 12.5 10.5 41 8.5 12 10.5
14 47 13.5 11 41-42 9 13 11.5
15 48 14.5 11.5 42 9.5 14 12.5
16 49 15.5 12 42-43 10 15 13.5