If you created an account you can check your order status anytime after it's placed in your order history. Tracking information will also be emailed to you when the following morning after the order ships.
How can I cancel my order?
As long as it has not yet been shipped, we can cancel your order—just email use at firstname.lastname@example.org. Or, if in the US, call us at 888-748-9897. However, we try to send orders along quickly, so it is not always possible to cancel your order. Shipping and returns are free, and we will make it simple and easy to make sure you get exactly—and only—what you want.
We believe our shoes are the best. However, if you are unhappy with your pair we'll be happy to help you exchange or return for a refund.
All new/unworn items are eligible for a return or exchange before 21 days from order shipment.
Tredagain will cover the cost to return or exchange if requested within 21 days from order shipment.
Please note, refunds are exclusive of shipping cost.
Our support team hours are from 10am - 9pm CST, 7 days a week.
We will answer all inquiries as soon as possible. 888-411-9540
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